Privacy Policy

This Privacy Policy sets out how Pink Casino ("we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you access or use our website and online services. Pink Casino is committed to handling your personal information responsibly and in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation. By using our website, you consent to the practices described in this Privacy Policy.

1. Data Controller

Pink Casino is operated by LeoVegas Gaming PLC, which acts as the data controller for your personal information. If you have any questions or requests regarding your data, you may contact our Data Protection Officer at [email protected] or by post at our registered address listed on our website.

2. Information We Collect

We collect different types of personal data to provide our services, ensure legal compliance, and enhance user experience. The data we may collect includes:

• Identity Data: Name, date of birth, gender, and identification documents.
• Contact Data: Email address, postal address, and telephone number.
• Account Data: Username, password, account preferences, and transaction history.
• Financial Data: Payment card details, bank account information, deposit and withdrawal records.
• Technical Data: IP address, browser type, device identifiers, and usage information collected via cookies and similar technologies.
• Communication Data: Records of correspondence with our support team, including emails, chats, and phone calls.
• Marketing Data: Preferences for receiving marketing communications and your responses to surveys or promotions.

3. How We Use Your Information

We use your personal data for the following purposes in accordance with applicable legal bases:

• To register and manage your account and provide access to our services.
• To process financial transactions, verify your identity, and perform anti-fraud and anti-money laundering checks.
• To comply with legal and regulatory obligations, including age verification and responsible gaming requirements.
• To communicate with you about account activity, service updates, and changes to our terms or policies.
• To respond to your inquiries, requests, and support needs.
• To personalize your experience and provide tailored content and offers, with your consent where required.
• To conduct analytics, monitor website usage, and improve our services and security measures.
• To send marketing communications if you have opted in; you may withdraw consent at any time.

4. Legal Bases for Processing

We process your personal data under various legal bases, including the necessity to perform our contract with you, compliance with legal obligations, legitimate interests in operating and improving our business, and your consent where applicable.

5. Sharing Your Information

Your personal data may be shared under strict conditions with:

• Service providers and partners who assist in delivering our services, such as payment processors, identity verification providers, and IT support.
• Regulatory authorities, law enforcement, or other government bodies as required by law or to protect our rights and the rights of others.
• Group companies within the LeoVegas Group, where necessary for business operations and legal compliance.

All third-party recipients are required to process your data in accordance with applicable data protection laws and must implement appropriate security measures.

6. International Transfers

Your personal data may be transferred and processed outside the United Kingdom or the European Economic Area. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in accordance with the UK GDPR.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on statutory obligations, regulatory requirements, and business needs. When your data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Under data protection law, you have several rights regarding your personal information:

• The right to access your personal data and receive a copy of the information we hold about you.
• The right to rectify inaccurate or incomplete data.
• The right to request the erasure of your data, subject to legal and regulatory limitations.
• The right to restrict or object to certain processing activities.
• The right to data portability where applicable.
• The right to withdraw your consent to marketing communications at any time.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

To exercise your rights, please contact us using the details provided in section 1.

9. Security of Your Data

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect technical data, enhance user experience, and provide personalized content. You may manage your cookie preferences via your browser settings. For further details, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and where appropriate, we will notify you via email or on your account dashboard. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or by post at our registered address. We are committed to responding to your inquiries in a timely and compliant manner.

This Privacy Policy is effective as of 19 June 2024 and applies to all users accessing Pink Casino from the United Kingdom.